Improve UX for finding and selecting parts, and offer self-service repair guides.
The objective of this project was to define and optimize the user journey for finding spare parts and accessories efficiently, and create a self-service battery replacement solution.
During the Exploration phase, we delve into the challenges, directions, and scope of the project, laying the foundation for understanding the requirements and setting the direction for subsequent stages. To ensure a seamless user experience, I conduct a collaborative workshop with key stakeholders to create an Experience Flow.
To inform the design process, I collaborate closely with data analysts to collect and analyse relevant data to detect potential areas of improvement.
More details available upon request.
